Your Partner in Herbal Compliance

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 1. Introduction

This Privacy Policy describes how Herbal Consultancy UK collects, uses, and shares your personal information when you visit our website https://herbalcompliance.co.uk/  or engage with our consulting services.

We are committed to protecting your privacy and handling your data in an open and transparent manner. By using our Site and providing your information, you agree to the practices described in this policy.

2. Information We Collect

We collect information that you provide directly to us and automatically when you use our Site.

Information You Provide Voluntarily:

• Contact Forms: When you fill out a contact form, we collect your name, email address, phone number, company name, and any other details you choose to provide about your project.
• Communication: When you email us directly, we collect your email address and the contents of your message.
• Client Information: If you become a client, we may collect additional business information necessary to provide our services, such as business addresses and project details.

Information Collected Automatically:

• Usage Data: We use tools like Google Analytics to collect information about your interaction with our Site. This may include your IP address, browser type, operating system, pages you visited, time spent on pages, and referral URLs. This data is aggregated and anonymized where possible.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide customer support.
• To deliver, manage, and improve our consulting services.
• To send you informational updates or marketing communications (only if you have explicitly opted-in).
• To analyse how our Site is used so we can improve its content and functionality.
• To protect our rights and the security of our Site.

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your information depends on the context:

• Performance of a Contract: Processing your data is necessary to fulfil a contract with you (e.g., to provide the consulting services you request).
• Legitimate Interests: Processing is necessary for our legitimate interests in operating our website, providing services, and communicating with you, provided these interests are not overridden by your rights.
• Consent: We rely on your consent to send you direct marketing emails. You can withdraw this consent at any time.

5. How We Share Your Information

We value your trust. We do not and will not sell your personal information to third parties.

We only share your information in the following limited circumstances:

• Service Providers: We share information with trusted third-party vendors who assist us in operating our website and providing our services (e.g., email service providers, analytics providers). These partners are bound by strict data processing agreements.
• Legal Obligations: We may disclose information if required to do so by law or in response to a valid legal request.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this policy, including to provide you with services, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Data Rights

Depending on your location, you have rights under data protection laws, which may include:

• The right to access, update, or delete the personal information we hold about you.
• The right to rectification (correcting your data).
• The right to object to our processing of your personal data.
• The right to data portability.
• The right to withdraw consent.

To exercise any of these rights, please contact us at [Your Email Address].

8. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to track activity and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee its absolute security.

10. International Data Transfers

[Your Business Name] is operated remotely. Your information may be processed in countries other than your own. We will take all steps necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

11. Children's Privacy

Our Site is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at:

• Email: pbr@scriptsofnature.co.uk
• Website Contact Form: https://herbalcompliance.co.uk/